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How can we help you

FAQFrequently Asked Questions

  • To create a Player account, you need to go through 3 very simple steps:

    • Enter your email address and desired password
    • Fill in the required fields with your personal information
    • Select the security question and answer, and confirm that you agree to both the Favbet Terms and Conditions as well as the Privacy Policy

  • Yes, it is necessary. The information provided during registration must fully match the details in your identification document.

    The personal data of the account holder cannot be edited after registration. Please carefully verify the accuracy of your personal information before confirming your registration. Providing incorrect personal data may lead to the closure of the gaming account.

    • No! Only one gaming account is allowed.
    • According to the Regulations and Terms and Conditions to which you agreed during the registration of the account, if multiple player accounts are found with the same email address, personal identification number (CNP), phone number, etc., then all duplicate accounts will be closed.

  • You can restore access to your account by contacting the Support Service via email ([email protected]). For security reasons, you need to attach a scanned or photographed copy of your ID to the email. The copy must be in color and legible, with all details of the ID clearly visible.

  • Yes, for security reasons and in accordance with the current regulations for fund withdrawal, it is necessary to verify your player account. After entering the ID details into the system, you need to send a color copy of your ID (identity card) to the Support Service email address ([email protected]).

    When making withdrawal transactions for the first time, it is necessary to enter the account holder's details exactly as stated in the identity document and to send a copy of the card where the first 6 digits and the last 4 digits of the card, the cardholder's name, and the card expiration date are visible.

  • Withdrawing winnings is done through the same payment method used for the deposit. Please note that when making the first withdrawal transaction, you need to have completed the verification procedure for your gaming account.

  • To place a bet on the Favbet.ro platform, you need to log in to your gaming account, select the desired event(s) and prediction, adding it to your bet slip. Then, specify the amount and confirm the bet. Winnings are transferred to your account as soon as the event(s) have been completed and validated.

Registration

Account registration

  • To create a Player account, you need to go through 3 very simple steps:

    • Enter your email address and desired password.
    • Complete the required fields with your personal information.
    • Select the security question and answer, and confirm that you agree to both the Terms and Conditions of Favbet, as well as the Privacy Policy.

  • Yes, it is necessary. The information provided during registration must fully match the details in your identification document.

    The personal data of the account holder cannot be edited after registration. Please carefully verify the accuracy of your personal information before confirming your registration. Providing incorrect personal data may lead to the closure of the gaming account.

  • Yes, for security reasons and in accordance with the current regulations for fund withdrawal, it is necessary to verify your player account. After entering the ID details into the system, you need to send a color copy of your ID (identity card) to the Support Service email address ([email protected]).

    When making withdrawal transactions for the first time, it is necessary to enter the account holder's details exactly as stated in the identity document and to send a copy of the card where the first 6 digits and the last 4 digits of the card, the cardholder's name, and the card expiration date are visible.

  • As soon as we receive your documents, a notification will be sent to your email address. Thus, we inform you that the documents have been received and will be accepted for processing. Typically, if the provided documents meet the requirements, the account verification takes no more than 48 hours. If additional questions arise during the examination of the documents, the verification process may take longer.

    • No! Only one gaming account is allowed.
    • According to the Regulations and Terms and Conditions to which you agreed during the registration of the account, if multiple player accounts with the same email address, personal identification number (CNP), phone number, etc., are found, then all duplicate accounts will be closed.

  • You can restore access to your account by contacting Customer Support via email ([email protected]). For security reasons, you need to attach a scanned or photographed copy of your ID to the email. The copy must be in color and legible, with all details of the ID clearly visible.

  • Yes. In accordance with the Favbet Regulations, the following is strictly prohibited:

    1. Opening an account by a person under the age of 18 is strictly prohibited.
    2. Providing incorrect personal data during registration is strictly prohibited.
    3. Opening multiple gaming accounts by one person is strictly prohibited.

  • Favbet takes the confidentiality and security of customers' personal information seriously. Player data is not transferred to third parties, except as required by law, cases of obvious fraud, or material damage to the company.

    At the same time, Favbet is not responsible for the security of data and account access if the player themselves transfers this data to third parties.

    We recommend using an email address for registration to which only you have access, choosing a strong password, and a secret question/answer. Never disclose your login details to third parties. For security reasons, we also do not recommend using the auto-fill function in your browser to access your account.

  • After registration, you can only modify the password for accessing the account.

    The personal data of the account holder cannot be edited after registration. Please carefully verify the accuracy of your personal information before confirming your registration. Providing incorrect personal data may lead to the closure of the gaming account.

  • Registration on the site is entirely voluntary, completely free, and in no way obliges you to make deposit transactions or place bets.

Gaming account

Gaming account

  • You can restore access to your account by contacting Customer Support via email ([email protected]). For security reasons, you need to attach a scanned or photographed copy of your ID to the email. The copy must be in color and legible, with all details of the ID clearly visible.

  • You can recover your password using the button "Forgot your password?" existing in the Login page.

    To recover your password, it is enough to correctly indicate the e-mail address and the answer to the security question. Please note that the answer to the security question must entered exactly as you indicated during registration.

    If you do not remember the answer to the Security question it is necessary to contact Email Help Desk. For security reasons, you must attach to e-mail a scanned or photographed copy of the CI and specify the following: name, first name, address, date of birth and email address, data that was used to opening a game account. The copy must also be in color and legible. All CI details must be clearly visible.

  • This is a security measure that is triggered after you enter your password incorrectly five times.

    You can wait 24 hours and then try to recover your password using the "Forgot your password?" button. existing in the Login page. To recover your password, it is enough to correctly indicate the e-mail address email and the answer to your secret question.

    If you would like to restore access sooner, please email the Service at Assistance in explaining the situation encountered. For security reasons, you must attach to e-mail scanned or photographed copy after CI. The copy must be in color and legible.

  • The email address can be changed by contacting the Support Service. For this procedure, please include the following in your email to Help Desk:

    1. The email address used to create the account;
    2. New email address and reason for replacement;
    3. Full name of the account holder, home address and date of birth;
    4. Color copy of CI;

  • You can change your phone number at any time in your personal account by going to the "Profile" tab, then "Profile data". In the last field "Contact data" enter the new phone number, then press the "Save" button.

  • You can change your password at any time in your personal account by accessing the "Profile" page, then the "Change Password" window.

    Please keep the following in mind:

    1. The number of characters must be between 6 and 14.
    2. Allowed characters in password: AZ, az, 0-9, _
    3. You cannot use special characters :! @ # $% ^ & * ().,?
    4. You need to fill in all 3 fields on this page, then press the "Save" button.

  • Please note that the personal data of the account holder cannot be edited after recording.

    If it is necessary to change your personal data, you must contact the Help Desk, send an email explaining the situation and attach a color copy of the CI.

  • If you detect suspicious activity on your account, we recommend that you contact the Service immediately Support to temporarily block access to the account and then change the data for authentication.

    We recommend that you use an email address for registration that only you have access to, to choose a strong password and a question / answer that only you know. We advise you not to never disclose your login details to third parties.

Deposits

Deposit

  • You can fund your account at any time using one of the options available on the platform. Thus, you can make deposit transactions using a Visa / MasterCard or Skrill / Neteller e-wallets, etc.

    The balance in your game account is organized in the form of virtual wallets - separate for each method of submission. Thus, you can use several means of payment simultaneously and switch between them at any time.

    Please note that only bank cards and e-wallets that belong to the account owner of the game can be used to make deposit and withdrawal transactions. The use of means of payment of third parties (including family members) is prohibited.

  • Favbet does not charge any deposit fees.

  • First, we recommend that you check the list of accounts already created. It is possible that the desired account to have already been added earlier.

    Please note that only bank cards and electronic accounts belonging to the account owner of the game can be used to make deposit and withdrawal transactions. The use of means of payment of third parties (including family members) is prohibited. If you are having difficulty in to continue creating an account, please contact the Support Service ([email protected]).

  • Not. Only bank cards can be used to make deposit and withdrawal transactions and electronic wallets belonging to the game account owner. The use of means of payment of third parties (including family members) is prohibited.

  • No, currency cards cannot be used to make deposits to the game account.

  • As a rule, funds are transferred to the wallet almost instantly after the transaction. In some cases, the transaction takes place within an hour.

    If the funds are debited from the card account or electronic wallet, but were not transferred to the game account balance, we recommend:

    1. Check the balance of the wallets created in the game account.
    2. Check the transaction status.

    If within an hour the funds have not been transferred to the account balance and have not been returned on the card account, please contact the Support Service.

  • The minimum Deposit stakes are:

    1. By Visa/Mastercard and bank transfer, the minimum bet is 20 Ron.
    2. Through Skrill/Neteller and Paysafecard, the minimum bet is 20 Ron.

    The maximum Deposit stakes are:

    1. Via Visa/Mastercard and bank transfer, the maximum bet is 12,500 Ron.
    2. Via Skrill/Neteller and Paysafecard the maximum stake is 12500.

Account verification

Account verification

  • Yes, for security reasons and in accordance with the regulations in force for withdrawal funds, it is necessary to verify your player account. After entering CI data into system, it is necessary to send a color copy of your CI (identity card) to the email address of the Assistance Service ([email protected]).

    When making withdrawal transactions for the first time, you are required to enter the details of the account holder exactly as indicated in the identity document and send a copy of the card showing the first 6 digits and the last 4 digits of the card, the name of the holder and the expiry date of the card.

  • For security reasons and in accordance with the Site's Terms and Conditions, you may check your game account at any time. By the way, please note that it is important have your account verified before you make your first withdrawal or if you have deposits exceeding the equivalent of 200 euros.

  • Yes, it is necessary. The data specified during registration must correspond to complete with the data from the identity document.

    The account holder's personal data cannot be edited after registration. Check carefully the correctness of your personal data before confirming your registration. Providing incorrect personal data may result in the termination of the game account

  • As soon as we receive your documents, a notification will be sent to your email address. Thus, we inform you that the documents have been received and will be accepted for processing. As a rule, if the documents provided meet the requirements, the account verification does not take longer more than 48 hours. If additional questions arise during document review, the verification may take longer.

  • In accordance with the Favbet Regulations, if necessary, the company may request at any time additional documents, regardless of whether the player passed the check initial of the account.

    The list of additional documents includes (but is not limited to): a digital photograph in which the player holds his ID/passport/driver's license/birth certificate/ utility bills/bank card/card statement etc.

  • The bank statement must have the bank's letterhead, be signed by a bank employee and to contain: the name and full CI details of the cardholder, the card number, account currency. The date of issue must not be older than 3 months.

  • Favbet takes the privacy and security of customers' personal information seriously.
    Player data is not transferred to third parties, except as provided by law, cases of obvious fraud or material damage to the company.

    At the same time, Favbet is not responsible for data security and for accessing the account in case of transfer of this data to third parties by the player himself.

    We recommend that you use an email address for registration that only you have access to, to choose a strong password and a secret question / answer. Never reveal your details. authentication to third parties. For security reasons, we also do not recommend using the feature autocomplete from your browser to access your account.

Withdrawal

Another questions

  • Withdrawal of winnings is done through the same means of payment through which the deposit was made. Please note that when making your first withdrawal transaction you are required to have your game account verification process is complete.

  • Withdrawals are processed by the company within a maximum of 72 hours after they are made. Withdrawals processed by the company will be transferred to your account in no more than 6 business days from the time of processing, depending on the payment processor.

  • No, for security reasons and in accordance with the Game Rules, you must verify your account of the game to be able to make withdrawals.

  • The minimum amount that can be withdrawn through a transaction is 50 RON and the maximum amount that can be withdrawn through a transaction is 9000 RON.

  • The company does not charge any commission for withdrawals made by players.

  • Withdrawal of winnings is made exclusively to the same means of payment from which the deposit was made.

    For example, if you made a deposit from your bank card 123456 **** 1234, then the transaction withdrawal can only be made on this bank card. If the corresponding account is closed (the card is lost) the remaining funds can be transferred to the balance of another wallet, after which the wallet for the inactive card will be blocked. For this, proof is required which certifies that you have lost that card. If the appropriate account is closed (the card is issued) the remaining funds can be transferred to the balance of another wallet, after which the wallet for the inactive card will be blocked.

  • For your game account withdrawal is possible exclusively to the account or card from which the deposit was made.

  • Not. To make a deposit and request a withdrawal transaction, they can only be used bank cards and electronic wallets belonging to the game account owner. The use of payment means of third parties (including family members) is prohibited.

  • Please note that in accordance with the rules, where deposits to the account have were made for any other purpose (in particular, in case of suspected fraud), Favbet reserves the right the right to recover from the customer all costs incurred as a result of processing the deposit his, as well as the introduction of special restrictions on the account in case of violation of the rules.

    If the amount of bets made is less than 60% of the amount of the deposit, restrictions may be applied account and (or) a commission of 5% to 10% of the amount may be withheld upon withdrawal.

  • If your withdrawal request is canceled by the company, we recommend that you check the email that is assigned to the game account. In most cases, canceling an order means that certain documents must be submitted for further verification.

    If you have not received a notification from the company (also check your Spam folder), please contact the Support Service to clarify the reasons.

Ставки

Bets

  • To place a bet on the Favbet.ro platform you must log in to your game account, to select the desired event(s) and forecast thereby adding it to the ticket. Then enter the amount and confirm the bet. Winnings are transferred to your account as soon as the event(s) occur have been completed and validated.

  • Prematch events are events on which bets can be placed before they start.

    LIVE events are events on which bets can be placed during the event them, and the odds fluctuate depending on the match.

  • The simple bet is the bet placed on a single prematch or LIVE event.

    Multiple betting involves selecting several events and placing them on the same ticket.

    The system bet involves selecting several events from the offer (minimum 3 (three), maximum 15 (fifteen)) for which you choose the minimum number of predictions that must be correctly indicated for ca the ticket to be declared the winner.

  • It involves selecting several events from the offer (minimum 3 (three), maximum 15 (fifteen)) for which the Player chooses the minimum number of predictions that must be correctly indicated for the ticket to be declared a winner. The number of variants is determined mathematically by the formula of combinations of 'n' taken by 'k'.

    Example: you bet on 5 matches and choose to play the SYSTEM 4/5 ticket. According to the formula of combinations of "n" taken by "k", you bet on 5 combinations. If we assume that the five matches have the odds c1, c2, c3, c4, c5, and the stake placed per ticket is worth 5 Ron, it means that you bet on a combination 5 Ron/ 5 variants = 1 Ron (bet per combination). Thus, the 5 variants will be:

    • C2*C3*C4*C5*1 (combination bet) = Win 1
    • C1*C3*C4*C5*1 (combination bet) = Win 2
    • C1*C2*C4*C5*1 (bet per combination) = Win 3
    • C1*C2*C3*C5*1 (bet per combination) = Win 4
    • C1*C2*C3*C4*1 (combination bet) = Win 5

    If you indicate all predictions correctly and have no odds of 1, then you will hit maximum potential win: Win 1+ Win 2+ Win 3+ Win 4+ Win 5.

    If you lose a match, then you win 4(k) / 4 (the number of tips correctly indicated) = 1 winning option.

    If you lose 2 matches, then the ticket will be non-winning.

  • Yes, you can place both LIVE and prematch bets on the same ticket.

  • The minimum stake for a single ticket is 1 Ron.

    The minimum bet for the system bet is 0.01 Ron for each combination.

  • Bets made on the www.favbet.ro platform cannot be cancelled. We advise you as before to place a bet on the www.favbet.ro platform, make sure that the bet parameters are correct.

Bet settlement

Bet settlement

  • As a rule, live bets are validated immediately after the end of the event. In some cases, validation may even take up to 20 minutes or more.

  • As a rule, prematch events are validated after the actual conclusion of an event, immediately after receiving information from official sources.

  • Validation of results may be delayed for several reasons:

    • lack of information or ambiguous results on official sources;
    • the event did not take place, was interrupted or rescheduled;
    • in case of force majeure or for technical reasons, etc.

    Regardless of the reason, we will calculate all bets and winnings as quickly as possible.

  • Please note that bets are calculated based on information from official sources: official websites of sports clubs, federations and other sports organizations.

    If, according to official sources, the results of the events are already known, and the bet has not yet been calculated, you can always contact the Support Service.

    Betting company websites, sports information resources and websites of news are not official sources and are not accepted as official sources.

  • In the event that an event is postponed by an official decision and is not replayed within the deadline of 24 hours from the scheduled start of the respective event, all bets will receive odds of 1.0.

    In the event that an event is abandoned before it starts or even during its development because one of the teams does not show up at the start or leaves the field, all bets not completed until the moment of abandonment they will receive a quota of 1.0.

    The same situation for events officially interrupted in the course of their development due to eliminations of several players when, according to the rules, a team can no longer continue the game.

    If a match is cancelled, all bets on that event will be declared void (odds 1).

  • The minimum stake for a single ticket is 1 Ron.

    The minimum bet for the system bet is 0.01 Ron for each combination.

Казино Казино Live

Casino / Casino Live

  • We offer the opportunity to familiarize yourself with the games for free and without registration in versions slot demos. However, to play for real money, you need to register on the site.

  • You may not have enough funds in your balance to play.

    In the Live Casino Lobby, before choosing a table, you can see the minimum and maximum bets for this. Play at each table is only available if there is a sufficient amount in the account.

  • Yes it's possible. In the History section of your account you can see the history of both for sports betting as well as for casino. Thus, please access the Account your game, then the History page and the Casino tab.

    Select the period for which you want to see the history and wait for the page to refresh.

  • Any Favbet customer can receive free spins or other bonuses if they are active on site and participate in promotions. The list of current promotions can always be found on the "Promotions" page.

    Received bonuses are displayed in the "Bonuses" section of your personal account, indicating the terms and period of validity.

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05.11.2025 | 02:36:33 (UTC +0)

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Favbet.ro products are owned and operated by Favbet Online, a company based in Bucharest on Calea Grivitei, no. 136, registered under number J40/14188/18.11.2015, with share capital 1,000,100 RON and tax registration number 35246629.
Favbet - All rights reserved! Favbet operates under license L1200662W001197 obtained following decision no. 811 dated 29.04.2020 issued by the National Gaming Office.

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