How can we help you?

FAQFrequently Asked Questions

  • To create a Player account you need to follow 3 very simple steps:

    • Enter your email address and your desired password
    • Fill in the required fields with your personal data
    • Select the security question and answer and confirm that you agree with both the Favbet Terms and Conditions, and the Privacy Policy.
  • Yes, it is necessary. The data specified during registration must fully correspond to the data in the identity document.

    The personal data of the account holder cannot be edited after registration. Carefully check the correctness of your personal data before confirming your registration. Providing incorrect personal data may lead to the closure of the game account

    • No! Only one game account is allowed.
    • According to the Regulations and the Terms and Conditions that you agreed to when registering the account, if multiple player accounts are found with the same email address, CNP, phone number, etc., then all duplicate accounts will be closed.
  • You can restore access to your account by contacting the Support Service by email ([email protected]). For security reasons, you must attach a scanned or photographed copy of the CI to the email you send. The copy must be in color and legible. All CI details must be clearly visible.

  • Yes, for security reasons and in accordance with the regulations in force for withdrawing funds, it is necessary to verify the player account. The KYC verification process can be completed in the “Profile” section, “Profile Data” section.

    When making withdrawal transactions for the first time, you are required to enter the account holder's details exactly as indicated on the ID document and send a copy of the card showing the first 6 digits and the last 4 digits of the card, the holder's name and the card's expiry date.

  • The withdrawal of winnings is made through the same payment method that the deposit was made with. Please note that when you make the first withdrawal transaction it is necessary to have completed the verification procedure of your gaming account.

  • To place a bet on the Favbet.ro platform, log in to your game account and access the game you want from your preferred provider. Select the desired stake, if the bet is a winner, the amount won will be automatically transferred to your account.

Registration

Înregistrarea contului

  • To create a Player account, you need to follow 3 very simple steps:

    • Enter your email address and desired password
    • Fill in the required fields with your personal data
    • Select the security question and answer and confirm that you agree with both the Favbet Terms and Conditions and the Privacy Policy.
  • Yes, it is necessary. The data specified during registration must fully correspond to the data in the identity document.

    The personal data of the account holder cannot be edited after registration. Carefully check the correctness of your personal data before confirming your registration. Providing incorrect personal data may lead to the closure of the game account

  • Yes, for security reasons and in accordance with the regulations in force for withdrawing funds, it is necessary to verify the player account. The KYC verification process can be completed in the “Profile” section, under “Profile Data”.

    When making withdrawal transactions for the first time, you are required to enter the account holder's details exactly as indicated on the ID document and send a copy of the card showing the first 6 digits and the last 4 digits of the card, the holder's name and the card's expiry date.

  • The KYC procedure can be completed almost instantly if the documents provided are clear, legible and meet all the necessary requirements for the process to be completed. There is no maximum verification time, but within a maximum of 72 hours the Support Service may request additional documents.

    • No! Only one game account is allowed.
    • According to the Regulations and the Terms and Conditions that you agreed to when registering the account, if multiple player accounts are found with the same email address, CNP, phone number, etc., then all duplicate accounts will be closed.
  • You can restore access to your account by contacting the Support Service by email ([email protected]). For security reasons, you must attach a scanned or photographed copy of the CI to the email you send. The copy must be in color and legible. All the CI details must be clearly visible.

  • Yes. According to Favbet Terms and Conditions it is strictly prohibited:

    1. Opening an account by a person under the age of 18;
    2. Providing incorrect personal data during registration;
    3. Opening multiple gaming accounts by one person.
  • Favbet takes the confidentiality and security of its clients' personal information seriously.
    Player data is not transferred to third parties, except in cases provided for by law, cases of obvious fraud or material damage to the company.

    At the same time, Favbet is not responsible for the security of data and for accessing the account in case of the transfer of this data to third parties by the player himself.

    We recommend that you use an email address for registration that only you have access to, choose a strong password and a secret question / answer. Never disclose your login details to a third party. For security reasons, we also do not recommend that you use the autofill function in your browser to access your account.

  • After registration, you can only change the password for accessing the account.

    The personal data of the account holder cannot be edited after registration. Carefully check the correctness of your personal data before confirming your registration. Providing incorrect personal data may lead to the closure of your game account.

  • Registration on the site is completely voluntary, completely free and in no case obliges you to make deposit transactions or place bets.

Gaming account

Cont de joc

  • You can restore access to your account by contacting Support via e-mail ([email protected]). For security reasons, you must attach to the email you send a scanned or photographed copy of the CI. The copy must be in color and legible. All CI details must be clearly visible.

  • You can change your password using the "Forgot your password?" button available on the Login page. The next step is to enter your correct email address and the automatically generated code. If the email address matches the one you used to register your account, you will receive a message allowing you to change your password.

  • This is a security measure that is triggered after you enter your password incorrectly five times.

    You can wait 24 hours and then try to recover your password using the "Forgot your password?" button on the Login page. To recover your password, all you need to is to correctly enter your email address and the answer to your secret question.

    If you want to restore access sooner, please send an email to the Support Service explaining the situation you have encountered. For security reasons, you must attach a scanned or photographed copy of the CI to the email. The copy must be in color and legible.

  • The email address can be changed by contacting the Support Service. For this procedure, please ensure that the email sent to the Support Service contains the following:

    1. Email address used to create the account;
    2. New email address and reason for change;
    3. Account holder's full name, home address and date of birth;
    4. Color copy of ID;
  • You can update your phone number at any time from your account. Go to the "Profile" section, then "Profile Data", enter the new number in the dedicated field and press the "Save" button.
    *Attention! The phone number can only be changed if the previous one is not verified. In this case, please contact the Support Service.

  • You can change your password at any time in your personal account by accessing the "Profile" page, then the "Change Password" window.

    Please note the following:

    1. The number of characters must be between 6 and 14.
    2. Allowed characters in the password: AZ, az, 0-9, _
    3. You cannot use special characters :! @ # $% ^ & * ().,?
    4. You need to fill in all 3 fields on this page, then press the "Save" button.
  • Please note that the personal data of the account holder cannot be edited after registration.

    If it is necessary to change your personal data, you should contact the Support Service, send an email explaining the situation and attaching a color copy of the ID.

  • If you detect suspicious activity on your account, we recommend that you immediately contact the Support Service to temporarily block access to your account and then change your login details.

    We recommend that you use an email address for registration that only you have access to, choose a strong password and a question/answer that only you know. We advise you never to disclose your login details to any third party.

Deposits

Deposits

  • In order to fund your favbet.ro account, the first step is to log in to your account. After logging in, go to the Balance section and choose the desired method for funding your gaming account.

    Please note that any payment method used to fund your game account must belong to you as the owner. The use of payment methods belonging to third parties (including family members) is prohibited.

  • Favbet does not charge any deposit fees.

  • No. To make deposit and withdrawal transactions, only bank cards and electronic wallets belonging to the owner of the game account can be used. The use of third-party payment methods (including family members) is prohibited.

  • No, foreign currency cards cannot be used to make deposits into the game account.

  • As a rule, funds are transferred to the wallet almost instantly after the transaction. In some cases, the transaction takes place within an hour.

    If funds are debited from the card account or electronic wallet, but have not been transferred to the balance of the game account, we recommend:

    1. Check the balance of the wallets created in the game account.
    2. Check the transaction status.

    If within an hour the funds have not been transferred to the account balance and have not been returned to the card account, please contact the Support Service.

  • The minimum amount for deposits through the processors available on the Favbet.ro platform is 20 lei.

    The maximum amount is usually 12,500 lei, but this may vary depending on the payment processor used.


Account verification

Verificarea contului

  • Yes, for security reasons and in accordance with the regulations in force for withdrawing funds, it is necessary to verify the player account. The KYC verification process can be completed in the “Profile” section, “Profile Data” section.

    When making withdrawal transactions for the first time, it is necessary to enter the account holder's details exactly as indicated on the ID document and to send a copy of the card showing the first 6 digits and the last 4 digits of the card, the holder's name and the card expiry date.

  • Yes. The KYC verification process must be completed within a maximum of 30 days from its creation on the favbet.ro platform.

  • Yes, it is necessary. The data specified during registration must fully correspond to the data in the identity document.

    The personal data of the account holder cannot be edited after registration. Carefully check the correctness of your personal data before confirming your registration. Providing incorrect personal data may lead to the closure of the game account

  • The KYC procedure can be completed almost instantly if the documents provided are clear, legible and meet all the requirements necessary to complete the process. There is no maximum time for verification, but within a maximum of 72 hours, the Support Service may request additional documents.

  • In accordance with the Terms and Conditions, if necessary, Favbet may request additional documents at any time, regardless of whether the player has passed the initial verification.

    The list of additional documents may include, but is not limited to: a digital photograph of the account holder holding the ID card, a copy of the passport, driver's license, birth certificate, utility bill, bank statement, video recording, or even a phone call made by one of our operators.

  • The bank statement must have the bank's letterhead, be signed by an bank employee and contain: the name and full details of the cardholder's ID, the card number, the currency of the account. The date of issue must not be older than 3 months.

  • Favbet takes the confidentiality and security of its clients' personal information seriously.
    Player data is not transferred to third parties, except in cases provided for by law, cases of obvious fraud or material damage to the company.

    At the same time, Favbet is not responsible for the security of the data and for access to the account in case of the transfer of this data to third parties by the player himself.

    We recommend that you use an e-mail address for registration, to which only you have access, choose a strong password and a secret question / answer. Never disclose your login details to third parties. For security reasons, we also do not recommend using the autofill function in your browser to access your account.

Withdrawal

Other questions

  • The withdrawal of winnings is made through the same payment method used to deposit. Please note that when you make the first withdrawal transaction, you need to have completed the verification procedure for your gaming account.

  • Withdrawals made on the Favbet.ro platform are processed within a maximum of 72 hours of the request. Once the withdrawal has been approved and processed, the funds will be transferred to your account, depending on the payment method chosen. The actual time until the money is available may vary depending on the payment processor used.

  • No, for security reasons and in accordance with the Terms and Conditions, the game account verification procedure must be completed in order to make withdrawals.

  • The minimum amount that can be withdrawn through a transaction is 50 RON and the maximum amount that can be withdrawn through a transaction is 9000 RON.

  • The company does not charge any commission for withdrawals made by players.

  • The withdrawal of winnings is made exclusively to the same payment method from which the deposit was made.

    For example, if you made a deposit from your bank card 123456 **** 1234, then the withdrawal transaction can only be carried out on this bank card. If the corresponding account is closed (the card is lost) the remaining funds can be transferred to the balance of another wallet, after which the wallet for the inactive card will be blocked. For this, proof is required, which certifies that you have lost the card. If the corresponding account is closed (the card is returned) the remaining funds can be transferred to the balance of another wallet, after which the wallet for the inactive card will be blocked.

  • No. The winnings will be found in your account balance, they can be withdrawn exclusively via verified payment methods.

  • No. To make a deposit and request a withdrawal transaction, only bank cards and electronic wallets belonging to the owner of the game account can be used. The use of payment means of third parties (including family members) is prohibited.

  • No. According to Favbet Terms and Conditions, any amount deposited on the platform must be rolled over x1 before a withdrawal transaction can be made.

Казино Казино Live

Casino / Casino Live

  • We offer the opportunity to get acquainted with the games for free and without registration in the demo versions of the slots. However, to play for real money, you need to register on the site.

  • You may not have enough funds on your balance to play.

    In the Live Casino Lobby, before choosing a table, you can see the minimum and maximum bets for it. Play at each table is only available if there is a sufficient amount in your account.

  • Yes, it is possible. In the History section of your account, you can see the history of the bets placed on the platform.

    Select the period for which you want to see the history and wait for the page to refresh.

  • Any Favbet client can receive free spins or other bonuses if he is active on the site and participates in promotions. The list of current promotions can always be found on the "Promotions" page.

    The bonuses received are displayed in the "Bonuses" section of your personal account, indicating the conditions and validity period.

05.05.2026 | 13:56:57 (UTC +0)

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